Frequently Asked Questions (FAQs)
Most of our questions are answered here and if you can not find the answer you are looking for. Please contact us and one of our SmartShip’s Team member will be able to assist you.
SmartShip Ireland is pick and pack service based in Ireland that enables eCommerce small businesses and companies to deliver fast, cost effective and personalised order fulfillment to customers in Ireland.
1. You Send us your stock and packaging.
2. We received orders online via our Portal
3. We Pick & Pack Orders
4. We shipped out and issue you with Tracking number
First you will need to fill in this form and one of the team members will get back to you. Click here to register
We do not have any minimum order.
We have 2 ways of sending orders to us;
1. Connect via API to our Portal and orders will follow to our system (Woo-commerce, eBay, Magneto, etc.)
2. Upload a CSV File and order will show on the Portal. See our csv sample file on our portal under Orders > New Orders > Import Orders CSV
Your parcel is insured up to €100 per shipment for all tracked service.
If you purchased a tracked service, you will be able to view the status of your order on the Portal. Once order are dispatched from our warehouse , an auto email will be sent from our smartship system to the email details providers by our partners.
All orders are processed within 24 hours and shipped out. Any orders received before 3pm are processed on the same day depending on the collection time from our shipping partners.
Orders are processed from Monday – Friday. (9am – 6pm) excluding Bank holidays & Weekend.
Yes you can cancel or stop an order once the order is not processed. Once order is processed and issue with a Tracking number. Order cannot cancel or stop.
Stock report can be found on our Portal under the Report Tab and its real stock. We also perform manual stock take as per client request.
Yes, our portal has the option for Product Stock alert where you can set up you stock threshold. Once your stock reaches below the threshold, you will be notified via registered email on our portal.
SmartShip provides a pay as you go service and also credit account depend on the business nature. Please contact us for more Information in regards with Credit account.
Yes, we provide this facility based on client expectation and in some cases we might have a small charged per order.
Yes, we can provide packaging based on your requirement. Please contact us and we will provide you with a quote.
Click here to get an estimate cost of the service.
We have 3 ways that you can contact us;
1. Contact us via email ([email protected])
2. Contact us on our Portal under Support Tickets > Open a Ticket.
3. Live Chat on SmartShip.ie
Yes you can but there will a charge of processing the order back onto our system. Our minimum charge per return order is €1.50+VAT.
Yes, all stock in our warehouse is secured & insured. if you want to take extra insurance cover you are happy to proceed.
Yes you can close your account any times and you need to get 7 Days’ notice for us to prepare your remaining stock ready to ship out.