Amazon FBM FAQs.

Fulfilled by Merchant means the seller arranges storage, order fulfilment and delivery rather than using Amazon’s FBA fulfilment service. SmartShip handles the physical fulfilment steps under your agreed workflow.

With FBM, your inventory and dispatch operation are managed outside Amazon’s FBA network. SmartShip can store products and prepare your merchant-fulfilled orders, while you continue to manage your seller account.

Amazon is among the supported sales channels. The team will review your marketplace, account permissions and workflow during setup, including how orders are received and shipment updates are handled.

Tracked carrier services are available. Confirm the service, tracking information and method of updating Amazon during onboarding so your seller workflow matches the agreed dispatch process.

No. Fulfilment support does not itself grant Prime eligibility or guarantee Amazon performance requirements. Check the current programme rules in your seller account and agree the operational requirements separately.

SmartShip offers multi-channel fulfilment. Discuss shared inventory, SKU mapping and order priorities so the team can confirm how Amazon and website orders will be coordinated.

Confirm responsibilities before launch. Physical fulfilment and returns handling do not automatically include seller-account administration, buyer messaging or refund decisions.

Provide your marketplaces, SKU count, product sizes, estimated monthly orders, items per order, storage needs and delivery destinations. Mention Amazon dispatch requirements and any special packaging instructions.